Remove “Norton Subscription Payment Has Failed” pop-up

“Norton Subscription Payment Has Failed” is a fake alert that informs users about their supposedly expired Norton anti-virus subscription. Users may get randomly redirected to a site hosting this fake alert, regardless of whether they have a Norton subscription or not. While interacting with the notification will lead you to the legitimate Norton website, Norton has nothing to do with this. Scammers behind it are misusing Norton’s affiliates’ programs to make money. You can ignore the alert.

 

 

You may get redirected to a site displaying the “Norton Subscription Payment Has Failed” pop-up when browsing ad-heavy sites or if your computer has an adware infection. The fake alert claims that your Norton subscription payment has failed and your subscription has expired. The alert asks that you update your payment details to restore the subscription. A 50% discount is also offered, as you are a returning customer. A “Restore protection” button is also displayed, and if you were to click it, you would be taken to Norton’s official website.

We should stress that Norton has nothing to do with these redirects and notifications. Like many anti-virus vendors, it runs an affiliate program that rewards users for any referrals. Scammers and malicious actors often use deceptive means to get these rewards, such as showing fake virus alerts. If you did have a Norton subscription and it expired, you would be notified via the program itself and email. You will never see such notifications in your browser. The same goes for virus alerts. All virus alerts that appear in your browser will be scams. And while Norton is a completely legitimate program, you should not purchase its subscriptions via questionable links.

The full text from the “Norton Subscription Payment Has Failed” pop-up is below:

Norton subscription payment has failed!

Attention: your antivirus subscription of Norton AntiVirus has expired on January 28.
Please update your payment details to restore protection immediately.

As a returning customer, you are eligible for a discount: 50% OFF

Restore protection

Unprotected PCs are 93% more vulnerable to suffer from malware.

Windows | macOS | Android | iOS

Why are you shown fake virus alerts?

Users may be redirected to unreliable websites for various reasons, including an adware infection. Often, this occurs when users visit ad-heavy sites and don’t have an adblocker installed. Many dubious websites, particularly those hsoting adult or pirated content, spam users with intrusive advertisements and frequent redirects no matter what users click on. However, by using any decent adblocker program, users can significantly minimize unwanted ads and avoid these unwanted redirects.

Additionally, adware could potentially be the cause of such redirects, although this is less common. While adware is typically not a big issue, it can certainly be bothersome. Infections like adware and browser hijackers often come bundled with popular free software as optional offers that are set to install automatically unless users manually opt out. These offers are frequently hidden in settings that users rarely check, which makes deselecting them difficult.

To prevent the installation of unnecessary junk, you just need to choose the right settings during installation. Opting for Advanced (Custom) settings rather than the Default settings suggested in the installation window is recommended. Default settings automatically install all additional offers, while Advanced settings present a list of these offers, allowing users to uncheck anything they don’t want. It’s a good idea to decline all extra offers, as legitimate programs typically do not use such misleading installation methods. Programs that do use this method are often flagged by anti-virus software as potential threats. To keep your computer free from unwanted programs, always ensure you uncheck any additional offers.

Remove “Norton Subscription Payment Has Failed” fake alert

To remove “Norton Subscription Payment Has Failed” fake alert from your screen, simply close the pop-up window. If that doesn’t work, try force-closing your browser. If the alert keeps appearing, use WiperSoft to check your computer for potential adware infections. Additionally, you may want to install an adblocker program to prevent redirects and intrusive ads, particularly on sites that are heavy with advertisements. And for future reference, know that any virus alerts you see in your browser are scams and can be ignored. If you have downloaded anything related to this “Norton Subscription Payment Has Failed” alert or another similar warning, be sure to delete it immediately.